1. Information We Collect
Personal information. When you book a safari tour or contact us, we may collect the following personal information:
- Full name
- Email address
- Phone number
- Passport information (for tour bookings)
- Date of birth
- Nationality
- Hotel or accommodation details
- Payment information (processed securely through our payment gateway)
- Special requirements (dietary restrictions, accessibility needs, etc.)
Automatically collected information. When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- Device information
2. How We Use Your Information
We use the information we collect to:
- Process and confirm your safari tour bookings
- Communicate with you about your reservations, including confirmations, reminders, and updates
- Coordinate pick-up and drop-off arrangements
- Process payments securely
- Provide customer support and respond to your inquiries
- Improve our website and services
- Send promotional materials and special offers (only with your consent)
- Comply with legal obligations and requirements
- Prevent fraud and ensure the security of our services
3. Third-Party Booking Platforms
We may receive bookings and related information through:
- GetYourGuide
- Viator
- Direct bookings through our website
Where you book through a third-party platform, that platform’s own privacy policy also applies to the information you provide to them.
4. Payment Security
Payments are processed through secure, PCI-DSS-compliant payment gateways. Card data is transmitted using encryption, and we do not store full card details on our own servers.
7. Your Rights
Depending on your location, you may have the right to:
- Access: request a copy of the personal information we hold about you.
- Correction: request correction of inaccurate or incomplete information.
- Deletion: request deletion of your personal information (subject to legal obligations).
- Objection: object to our processing of your personal information.
- Restriction: request restriction of processing your personal information.
- Portability: request transfer of your information to another service provider.
- Withdraw consent: withdraw your consent for marketing communications at any time.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- SSL/TLS encryption for data transmission
- Secure servers and databases
- Regular security assessments
- Access controls and authentication
- Employee training on data protection
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
9. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes set out in this policy, including to provide our services, comply with our legal and accounting obligations, and resolve disputes. Booking records may be kept for compliance purposes.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will delete it.
11. International Data Transfers
As we operate internationally, your information may be transferred to and processed in countries other than your own. Where this happens, we take appropriate steps to ensure your information remains protected in line with this policy.
12. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites, and we encourage you to review their privacy policies.
13. Marketing Communications
You can opt out of marketing communications at any time by:
- Clicking the “unsubscribe” link in any marketing email
- Contacting us directly using the information below
- Updating your communication preferences in your account settings (if applicable)
14. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date, and we will notify you of any material changes where required.
15. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
- Email: info@yalawild.com
- Phone: +94 777 905 532
- Address: 984/B Debarawewa, Tissamaharama, Sri Lanka
